[Afzien]

Hello,

I finished a new website Visit Website
Now it appears some people only see a black screen, but can hear the music play.
Anybody know what is the problem and what I can do about it?
Thanx,

Pieter

[angelaq]

It's a browser issue. Sorry, I don't know how to fix it.

[ofincorp]

Afzien, on Jul 5 2008, 10:05 AM, said:

Hello,

I finished a new website Visit Website
Now it appears some people only see a black screen, but can hear the music play.
Anybody know what is the problem and what I can do about it?
Thanx,

Pieter

You can check the page in multiple browsers using This Link

MB

[Afzien]

I'm beginning to think, I'm the only one with this 'problem' ?
Am I right?

Pieter

[ofincorp]

Afzien, on Jul 7 2008, 11:45 AM, said:

I'm beginning to think, I'm the only one with this 'problem' ? :(
Am I right?

Pieter

Pieter,

I see the menu, the rose, the transform to the ladies pic, etc. You may want to clear your browsers cache. Even better Try and view on a different computer.

MB

[Afzien]

ofincorp, on Jul 7 2008, 07:33 PM, said:

Pieter,

I see the menu, the rose, the transform to the ladies pic, etc. You may want to clear your browsers cache. Even better Try and view on a different computer.

MB

Hello MB,

Thanks for the comments. But on my computer(s) everything works fine. But on regular bases I get emails from people who cannot see the website, only hear the music, so flash is enabled.
When you look at this link you can see that on some systems the website does not work.
How can I fix the most important ones?


Pieter

[ofincorp]

Afzien, on Jul 7 2008, 01:52 PM, said:

Hello MB,

Thanks for the comments. But on my computer(s) everything works fine. But on regular bases I get emails from people who cannot see the website, only hear the music, so flash is enabled.
When you look at this link you can see that on some systems the website does not work.
How can I fix the most important ones?


Pieter

Pieter,

It looks like your problem is with non-standards based browsers like IE 5.5 and 6 and possibly 7 while it looks good in ver 8 (which is standards based) so your problem is quite possibly in your embed code in the HTML. It should look probably have some alternate text appear for those who can't get the page for whatever reason:

<script language="JavaScript" type="text/javascript">
<!--
// Version check for the Flash Player that has the ability to start Player Product Install (6.0r65)
var hasProductInstall = DetectFlashVer(6, 0, 65);

// Version check based upon the values defined in globals
var hasReqestedVersion = DetectFlashVer(requiredMajorVersion, requiredMinorVersion, requiredRevision);


// Check to see if a player with Flash Product Install is available and the version does not meet the requirements for playback
if ( hasProductInstall && !hasReqestedVersion ) {
	// MMdoctitle is the stored document.title value used by the installation process to close the window that started the process
	// This is necessary in order to close browser windows that are still utilizing the older version of the player after installation has completed
	// DO NOT MODIFY THE FOLLOWING FOUR LINES
	// Location visited after installation is complete if installation is required
	var MMPlayerType = (isIE == true) ? "ActiveX" : "PlugIn";
	var MMredirectURL = window.location;
	document.title = document.title.slice(0, 47) + " - Flash Player Installation";
	var MMdoctitle = document.title;

	AC_FL_RunContent(
		"src", "playerProductInstall",
		"FlashVars", "MMredirectURL="+MMredirectURL+'&MMplayerType='+MMPlayerType+'&MMdoctitle='+MMdoctitle+"",
		"width", "550",
		"height", "300",
		"align", "middle",
		"id", "detectionExample",
		"quality", "high",
		"bgcolor", "#3A6EA5",
		"name", "detectionExample",
		"allowScriptAccess","always",
		"type", "application/x-shockwave-flash",
		"pluginspage", "http://www.adobe.com/go/getflashplayer"
	);
} else if (hasReqestedVersion) {
	// if we've detected an acceptable version
	// embed the Flash Content SWF when all tests are passed
	AC_FL_RunContent(
			"src", "example",
			"width", "550",
			"height", "200",
			"align", "middle",
			"id", "detectionExample",
			"quality", "high",
			"bgcolor", "#FFFFFF",
			"name", "detectionExample",
			"allowScriptAccess","always",
			"type", "application/x-shockwave-flash",
			'codebase', 'http://fpdownload.macromedia.com/get/flashplayer/current/swflash.cab',
			"pluginspage", "http://www.adobe.com/go/getflashplayer"
	);
} else {  // flash is too old or we can't detect the plugin
	var alternateContent = '[color="#FF0000"]Alternate HTML content should be placed here[/color].<BR>'
	+ 'This content requires the Adobe Flash Player. '
	+ '<a href=http://www.adobe.com/go/getflash/>Get Flash</a>';
	document.write(alternateContent);  // [color="#FF0000"]insert non-flash content[/color]
}
// -->
</script>

I think one way you will know is to put in some Alternate HTML content and see if the users get a message.
Or you can use SM's generated HTML to test in browser which is much cleaner and direct than the code you have there now.

Good Luck,
MB

[David Petley]

Pieter,
I agree with ofincorp's assessment, I think that first script is the problem, and the people who are having problems have older versions of Flash Player installed.

You have not specified alternate HTML content in -

} else {  // flash is too old or we can't detect the plugin
	var alternateContent = 'Alternate HTML content should be placed here.<BR>'
	+ 'This content requires the Adobe Flash Player. '
	+ '<a href=http://www.adobe.com/go/getflash/>Get Flash</a>';
	document.write(alternateContent);  // insert non-flash content
}

...and there may be other issues that I do not recognise. As a first step in testing, I would go a little further than ofincorp and try uploading the site in the plain vanilla HTML page produced by SM2 and asking users (who had problems) what they see.

davidp


btw...I enjoyed the music at that site while I was looking at your source code.

[David Petley]

I just realised you had a frameset, and the SWF is in a page called main.html

Another test you can try to confirm issues with the flash detection script on your frameset is to provide a direct URL - http://www.mariafernandes.nl/main.html to those users having issues.

You do not have your Flash detection script in the HTML for main.html (that might even be the problem).

davidp