10 replies to this topic

[prophetng1]

When I place the images into the gallery, I'm only seeing the top image and am unable to see the images below. I've never had problems doing the gallery sections before on your sites and I 've followed the directions to the book that were included with the tutorial file. Im not sure if the masking is not working correctly or what on this site, but i have the whole site done except for this gallery and would like to finally complete it.

Any assistance would be great appreciated

[Wolf Gross]

...well, looks like there is a bug in "gallery.swi" and multiple_gallery.swi" - you have to contact Support

wolf

[Dgraves]

prophetng1, on Mar 12 2007, 06:25 AM, said:

When I place the images into the gallery, I'm only seeing the top image and am unable to see the images below. I've never had problems doing the gallery sections before on your sites and I 've followed the directions to the book that were included with the tutorial file. Im not sure if the masking is not working correctly or what on this site, but i have the whole site done except for this gallery and would like to finally complete it.

Any assistance would be great appreciated

I'm having the exact same issue. Any help would be appreciated

[Wolf Gross]

...please read my previous post.

wolf

[Dgraves]

Wolf Gross, on Mar 15 2007, 06:12 PM, said:

...please read my previous post.

wolf

I've had no response from support and was hoping to get an answer faster from someone else that may have had the same issue.

[Wolf Gross]

...support will have to contact the developer of that site - so this might take a little time.

wolf

[Dgraves]

Wolf Gross, on Mar 15 2007, 06:43 PM, said:

...support will have to contact the developer of that site - so this might take a little time.

wolf

thanks

[Dgraves]

This is the response from support....As I get more info I will post.

This bug has been fixed and I'll get a new build and release into the system. It may take a few days for an installer to be made live, I'll keep this call open and tell you when it can be downloaded.

Regards,

E R
SWiSHzone.com Support

[franrich]

Dgraves, on Mar 21 2007, 08:53 AM, said:

This is the response from support....As I get more info I will post.

This bug has been fixed and I'll get a new build and release into the system. It may take a few days for an installer to be made live, I'll keep this call open and tell you when it can be downloaded.

Regards,

E R
SWiSHzone.com Support

Have also reported this to the support team...
still no reply...noticed the thumbs are all pointing to Image 1, this could be the problem,
tried to modify the script...no success

lets go SUPPORT we need a fix...

[Dgraves]

franrich, on Mar 30 2007, 10:35 AM, said:

Have also reported this to the support team...
still no reply...noticed the thumbs are all pointing to Image 1, this could be the problem,
tried to modify the script...no success

lets go SUPPORT we need a fix...

I sent another msg to support a couple days ago asking if the fix was available yet... no response... I opened the call on the 15th of last month... this is getting old fast.

[franrich]

IT IS FIXED.... just need to re download the templates !!!!!


--<< SWiSHzone Support Responded 5/04/2007 9:37:35 AM >>--

Richard

This has now been fixed. I fixed the gallery.swi and didn't realise that muliple_gallery.swi had it's only internal images, it had the same bug - easy fix. The multiple gallery .swi is attached. You'll need to export over the section#.swf that you wish to have this template working at.

Regards,

Elliot Rock
SWiSHzone.com Support

-->> Richard Pleau wrote on 5/04/2007 1:51:29 AM <<--
the single gallery swi works fine however the multiple only points to picture 1....

-->> Richard Pleau wrote on 4/04/2007 10:21:24 PM <<--
Elliot,
I think we need to call Spain, the rest of this template works fine....it's the gallery that needs the fix. I've worked with many other SWISH templates and undersatnd how they work, this one just won't connect the thumbnail to the right picture.
If you open the last SWI I sent you you will see what I mean.
When you say you forgot to export the gallery files....does this mean I need to download again the entire template..???

--<< SWiSHzone Support Responded 4/04/2007 10:32:33 AM >>--

Richard

Ok I think I forgot to export the different gallery files as SWF, you can do this by working from the gallery.swi and export over the various range of gallery#.swf files.

Regards,

Elliot Rock
SWiSHzone.com Support

-->> Richard Pleau wrote on 4/04/2007 10:18:24 AM <<--
Just downloaded another version of vinyl 82, and having the same problems with the multiple gallery...you can take a look I've attached the swi file..
ALL the thumbs point to picture 1....!!??

PLEASE ADVISE

--<< SWiSHzone Support Responded 4/04/2007 9:12:43 AM >>--

Richard

This has been fixed and a new installer is available to download from www.swishzone.com or www.myswishzone.com

The change history doesn't show the fix, as the employer whose does this is away in Spain - lucky man!

Regards,

Elliot Rock
SWiSHzone.com Support

-->> Richard Pleau wrote on 4/04/2007 5:52:15 AM <<--
when can we expect a fix....our web site was due to launch this week...
pls advise

Richard

--<< SWiSHzone Support Responded 31/03/2007 2:58:23 PM >>--

Hi Richard,

Thank you for your call. We have bug based it and are working on a solution.

In the meantime I have reassigned your call to our developers and placed the call on hold.
As soon as we have a completely tested fix we will release the information to you.

Regards,

MikeC
SWiSHzone.com Support

-->> Original query dated 31/03/2007 12:21:00 AM <<--
Only photo #1 appears in the photo gallery...it seems like all the thumbs are pointing to photo 1...
read similar complaints in the forums..is this a bug and if so, when can we expect a fix....waiting for this section to publish my site..
pls advise